Terms, Privacy & More

At YourGrant Agency, we are committed to maintaining the trust and confidence of our visitors and customers. In this Policy Hub, you will find all the essential information regarding our Privacy Policy, Terms & Conditions, and other relevant policies that govern your use of our website and services. These documents are designed to provide clarity about how we operate, the data we collect, how we use it, and your rights and responsibilities as a valued user of our platform. We encourage you to read these policies carefully to understand our practices and your options. If you have any questions or need further information, please don't hesitate to contact us at yourgrantagency@gmail.com

Privacy Policy

YourGrant Limited (trading as YourGrant Agency) is registered in England and Wales (Company Number 15352606) with its registered office located at 171 Ilchester Road, Dagenham, England, RM8 2YX. As a responsible entity, YourGrantLimited is committed to protecting the privacy and security of our clients' personal data. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with General Data Protection Regulation (GDPR) and other applicable laws and regulations. Contact Information: For any questions or concerns regarding this privacy policy, please contact us at yourgrantagency@gmail.com and/or +44 (0) 757 851 4840. Personal Data: We Collect Depending on the requirements of your business, we may obtain any of the following: Your name; Your email address(es) and telephone number(s); Your postal address, mainly your post code; Your bank account details should you enter in a contract with us. We collect this information solely for the purpose of providing our services in accordance with our terms and conditions, issuing invoices, and, if opted in, sending newsletters and updates. How We Collect Personal Data: We collect your personal data from you when you interact with our website, including when you register an account with us via our website. We may also collect your personal data from you when you talk to us on the phone, by post or via email, social media and mobile devices apps. We may also engage with you and thus collect your personal data from you if you choose to provide feedback or take part in our market research initiatives, customer surveys or promotions. Use of Personal Data: Your personal data is used exclusively for the following purposes: To provide the requested services; To issue invoices and manage accounts; To send newsletters and updates, if subscribed or requested. Sharing of Personal Data We do not share your personal data with third parties, except with: Our approved banking and payment processing service providers; Our vetted IT support provider(s) to ensure the smooth operations of our IT infrastructure, website & your accounts on our web-platform; Our approved professional advisers; Regulatory authorities, if legally required. We work closely with our partners to ensure that we only share information with them that is either required to provide you with the services or is required by law. We shall not share or disclose your personal data to any third parties, except as required in the course of providing our services to you. Any sharing of your data is strictly limited to our vetted suppliers, partners, and advisors, who are contractually obliged to adhere to GDPR standards, thereby ensuring the highest levels of data protection and confidentiality in line with UK data protection legislation. Data Security: We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Your Rights: As a valued customer of YourGrant Agency, you have several rights concerning your personal data, which we are committed to respecting and facilitating. These rights include: The Right to Access Your Personal Data: You have the right to request access to the personal data we hold about you. The Right to Rectify Inaccurate or Incomplete Data: If you believe that any data we have about you is incorrect or incomplete, you have the right to ask us to correct or complete it. The Right to Erase Your Data: You can request the deletion of your personal data from our systems, subject to certain exceptions. The Right to Restrict or Object to Data Processing: You have the right to restrict or object to how we process your personal data. The Right to Data Portability: You can ask for a copy of your personal data in a structured, commonly used, and machine-readable format and, where technically feasible, the transfer of this data to another controller. To exercise any of these rights, please contact us at yourgrantagency@gmail.com. We will respond to your request in accordance with applicable laws. For verification purposes, we may need to request specific information from you to confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We aim to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made several requests, in which case we will notify you and keep you updated. Changes to the Privacy Policy: We reserve the right to modify this privacy policy at any time. All changes will be posted on our website www.yourgrantagency.co.uk. Cookies: Our website may use cookies to enhance user experience. For more information, please refer to our Cookie Policy. Complaints: If you have any concerns or complaints about our data practices, we encourage you to contact us at yourgrantagency@gmail.com. We are dedicated to resolving any issues in a fast and effective manner, ensuring that your experience with our website is both positive and respectful of your privacy rights. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).The ICO may be contacted on 0303 123 1113 during normal opening hours of Monday to Friday between 9am and 5pm (excluding bank holidays). More information could be found on the ICO official website https://ico.org.uk/

Terms & Conditions

Thank you for visiting www.yourgrantagency.co.uk. Governed by these Terms and Conditions and our Privacy Policy, our website and services are provided by YourGrant Limited (trading as YourGrant Agency). YourGrant Limited, registered in England and Wales (company number 15352606), has its Registered Office at 171 Ilchester Road, Dagenham, England, RM8 2YX, Business Address at 26 Loftus Road, London, W12 7EN. We specialize in providing consultation and application assistance for UK Government grant opportunities and general business consultancy services. Services Provided: Our services are designed for your own business-related and personal use only, encompassing a grant search tool and business consultancy (Service). These services are not regulated financial advice or debt counselling. While we strive for accuracy, content and information provided on our website and partially when providing our consultancy to you is based on information from third parties. We have no control over this information and it may contain inaccuracies or errors. Therefore the information provides is for general use only and subject to change without notice. We are not responsible for any inaccuracies or errors to the fullest extent permitted by law. The presence of third-party websites, links, services, or information accessible through our website should not be interpreted as our endorsement, recommendation, or approval. We bear no responsibility for the content or accuracy of any information, services, or links provided by third parties. If you have agreed to pay us for any aspect of our services weather on-line or via bank transfer, you recognise that we may withdraw your rights to use the Service as a result of non-payment. User Accounts: When registering an account on our website to use our Service, you commit to providing accurate and current information. You are responsible for maintaining the security of your username and password when login to your account, and for all activities conducted under your account. We reserve the right to disable access to our service at our discretion, in compliance with the law. Payment: Payments for our services are processed online via Stripe. We ensure secure transactions but are not liable for issues arising from Stripe's payment processing. Limitation of Liability: Your use of our website and the services provided, including the grant search tool and any other information, is entirely at your own risk. YourGrant Limited expressly disclaims all liability for any direct, indirect, incidental, or consequential damages or losses that may arise from your use of our website or services, or reliance on any information provided therein. This includes, but is not limited to, damages arising from inaccuracies, errors, or omissions in the information provided, especially that which is sourced from third parties. We do not guarantee the accuracy, completeness, or usefulness of any third-party information on our website and do not accept liability for any loss or damage resulting from your reliance on information contained on or accessed through our website. This exclusion of liability applies to the fullest extent permitted by UK law and remains in effect regardless of whether the damages or losses are alleged in contract, tort, or any other legal theory, and even if we have been advised of the possibility of such damages. Intellectual Property: All content on our website, including text, graphics, logos, and software, is either our property or that of our licensors and is protected under intellectual property laws. You are granted no rights to this content for any use beyond personal, non-commercial purposes. Unauthorized use, reproduction, or distribution of our content is strictly prohibited. User Responsibilities and Prohibited Actions: You agree to use our website, information displayed, the grant search tool and other services in a manner that upholds our reputation and to comply with all applicable laws and regulations, including GDPR. Prohibited actions include using the services to collect user information for unsolicited communications, creating unauthorized databases, transferring information to third parties without our permission, using automated scripts for data collection, and any form of impersonation or misrepresentation. Data Protection: We take data protection seriously and manage your information in accordance with our Privacy Policy and applicable laws. Your data may be shared with our vetted providers, partners and advisers as stipulated on our Privacy Policy to enhance and analyse our services. We commit to maintaining confidentiality and security of your data. We shall not share or disclose your personal data to any third parties, except as required in the course of providing our services to you or by law. Any sharing of your data is strictly limited to our vetted suppliers, partners, and advisors, who are contractually obliged to adhere to GDPR standards, thereby ensuring the highest levels of data protection and confidentiality in line with UK data protection legislation Changes to Terms: We reserve the right to modify these Terms and Conditions at any time. Such changes will be communicated via email or alerts within the service. Continued use signifies acceptance of the new terms. Complaints and Contact Information: For complaints or queries, please contact us at yourgrantagency@gmail.com . We are committed to addressing and resolving any concerns promptly. Governing Law: These Terms and Conditions are governed by the laws of England and Wales and are subject to their jurisdiction. Consent: By continuing to use our service, you agree to these Terms. If you do not accept these terms, please notify us at yourgrantagency@gmail.com immediately to discontinue the use of our services.

Payment Terms & Conditions

Welcome to the Payment Terms and Conditions section of YourGrant Agnecy website. We value the trust you place in us and are committed to ensuring a secure, transparent, and convenient payment process for all our users. This section outlines the key policies and procedures governing financial transactions on our website. Whether you are booking a service, purchasing a product, or engaging with any other paid feature, these terms are designed to protect your interests and clarify our practices. Please review these terms carefully to understand how we handle payments, refunds, and related matters. Your continued use of our services constitutes agreement to these terms. Payment: Requirement Payment is required at the time of booking or purchasing the service or product offered on our website. All payments must be completed through our secure payment portal to ensure the safety and confidentiality of your financial information. Accepted Payment Methods: We accept a variety of major credit and debit cards for payment. This flexibility is provided to make your transaction process as convenient as possible. Secure Processing: All payments are processed using the Stripe payment gateway. Stripe is a globally recognized payment processor known for its stringent security measures. Please note, your financial information is not stored on our servers, ensuring an additional layer of security for your personal data. Stripe's Fees and Refunds: In the event of a refund, please be aware that Stripe's fees for the original payment are non-refundable. However, we do not impose any additional fees for processing a refund. Refund Policy: Refunds, where applicable, can only be processed to the original payment method used for the transaction. It is not possible to redirect refunds to a different destination, such as another card or bank account. This policy is in place to prevent fraudulent activities and ensure a secure transaction environment. Invoice Requests: If you require an invoice for your transaction, please contact us directly at yourgrantagency@gmail.com to request one. We are happy to provide detailed invoices for your records and accounting purposes. Transaction Confirmation: Upon completion of your payment, you will receive a confirmation of your transaction by email to the email provided during booking. Please keep this confirmation for your records, as it may be required for future reference, especially in cases of refund or service inquiries. Customer Service: Should you have any questions or concerns regarding your payment, our team is available to assist you. Please contact us through the provided channels on our website for any payment-related inquiries.

Cancellation & Refund Policy

Thank you for choosing YourGrant Agency. We recognize that circumstances can change, leading to a need to modify or cancel your plans. Our cancellation and refund policy is designed to accommodate such changes while maintaining a balance between your flexibility and our commitment to providing high-quality services and products. This policy applies to all services and products purchased via our website. We aim to ensure a fair and transparent process for altering or cancelling your engagements with us. At the same time, we respect and acknowledge the effort and resources invested in preparing and delivering our services. Our policy is structured to fairly address both your needs and our operational requirements, ensuring efficiency and quality in all our interactions. Cancellation: You have the right to cancel any service or product purchase before the specified deadline or scheduled time. This includes but is not limited to consultations, appointments, subscriptions, or any other engagements that require scheduling. Cancellation of Ongoing Services: If you choose to cancel a service that has already commenced, please be aware that you may be liable for any costs incurred up to the point of cancellation. This is to compensate for the time and resources already invested in providing the service. The specific amount will be determined based on the extent of the service already provided and any non-recoverable expenses. No-Show or Late Cancellation: If you fail to attend a scheduled service or cancel after the specified deadline, please be aware that the fee may be non-refundable. Specific details regarding no-show or late cancellation policies will be provided at the time of booking or purchase. Notification of Cancellation: To cancel a service or product, please notify us as soon as possible. Early notification helps us minimize unnecessary resource allocation and allows us to offer the slot or resources to other clients. Refunds: If you cancel within the allowable timeframe, you are eligible for a refund. Please note that the refund amount may be subject to deductions for transaction fees or other costs as specified at the time of purchase. For example, Stripe's fees for the original payment (1.5% + 20p for UK cards and 2.5% + 20p for EU Cards) will not be refunded. Partial Refunds: In cases where a service has already begun, we may offer a partial refund, calculated based on the portion of the service not yet provided. The details of such refunds will depend on the specific terms of the service and the extent of work already completed. Non-Refundable Services: Please note that some services, once commenced, may be non-refundable due to their nature. This will be clearly communicated at the time of purchase or booking. Refund Process: When a refund is requested and approved, we at YourGrant Agency will process the refund within 3 banking days from the date of your request. This is our commitment to ensuring a prompt response to your needs. Once the refund has been processed on our end, it will appear on your bank statement within 5-10 days from the date the refund is processed. Please note that this time frame is a condition set by Stripe, our payment processing partner, and is not within our direct control. The actual time it takes for the refund to be reflected in your bank account may vary, depending on your bank or payment provider's policies and processing times. We understand that timely processing of refunds is important to you, and we endeavour to complete all refund requests as quickly as possible. However, we appreciate your understanding that some aspects of the refund timeline are influenced by external financial institutions. Original Payment Method: Refunds can only be processed back to the original payment method used for the transaction. It is not possible to redirect refunds to a different destination, such as another card or bank account. Request for Refund: To request a refund, please contact us at yourgrantagency@gmail.com. Provide details of your purchase and the reason for the refund request. We will initiate the refund process as quickly as possible upon verifying the details. We appreciate your understanding and adherence to our cancellation and refund policy. For any further questions or clarifications, please feel free to reach out to us.

Cookies Policy

This Cookie Policy sets out how YourGrant Limited (trading as YourGrant Agency), uses cookies when you, the user, access our website www.yourgrantagency.co.uk, any related mobile applications, and any of our other online or mobile products (collectively referred to as "our Platform"). This Cookie Policy is a part of our Privacy Policy, and together with our Terms and Conditions (and any other documents referred to in these documents), they explain how we use any of your personal information that we collect when you use our Platform. Please read these documents carefully. By using our Platform, you are confirming your consent to our use of cookies as explained in this Cookie Policy. About Cookies: Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences and understand how you interact with the site. Cookies can be "session cookies" (deleted when the browser is closed) or "persistent cookies" (remain until their expiry date, unless deleted by the user beforehand). There are different types of cookies: Strictly Necessary Cookies: Essential for website operation; Performance Cookies: Collect data for statistical purposes to improve website performance; Functionality Cookies: Allow personal customization of the website; Targeting/Advertising Cookies: Record your browsing history to display relevant content/advertising. How We Use Cookies We use cookies: To inform you about the use of cookies on our Platform; To evaluate and compile reports on our Platform usage. To identify and authenticate registered users; To enhance security; To customize and personalize your experience. The cookies we use do not, in themselves, personally identify you, but we may link the information in cookies with personal data that you have provided to us separately. Third-Party Cookies: Our Platform may include links to third-party websites, which are not controlled by us and may use cookies. We advise checking their privacy and cookie policies for more information. Rejecting and Deleting Cookies: You can configure your browser to reject or alert you about cookies. Note that some parts of our Platform may not function properly without cookies. For instructions on rejecting or deleting cookies, consult your browser’s help function or visit www.aboutcookies.org. Contact Us: For any questions about this Cookie Policy or our use of cookies, please email us at yourgrantagency@gmail.com. Changes to This Cookie Policy: We may update this Cookie Policy from time to time. Changes will be posted on our Platform. Continued use after these changes will constitute your consent to the updated policy.